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How lottowin Handles Your Personal Data

At lottowin, we take your privacy seriously — this page explains exactly what data we collect when you open an account, how we store it, and the rights…

Data collected only as neededYour right to access & deleteSecure storage on our serversNo sale of personal dataUPI, Paytm, PhonePe — payment data protected

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What We Collect and Why We Collect It

lottowin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with lottowin, we collect the details you provide during registration — your name, email address, mobile number and, where applicable, identity verification documents. When you make deposits or withdrawals using UPI, Paytm or PhonePe, we record transaction identifiers to reconcile your

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wallet activity, but we do not store your full payment credentials on our systems. We also gather technical data such as your device type, browser version and IP address to keep your session secure. All of this data is used solely to operate your account, process
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your transactions and fulfil any legal obligations that apply in your jurisdiction. We do not sell, rent or trade your personal data to third parties for marketing purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is processed, want to request a copy of what we hold, or wish to ask us to correct or delete information linked to your account, our privacy support team is here to help. You can reach us through any of the channels below and we aim to respond within 72 hours of receiving your request.

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Email Privacy Team

Send a detailed request to our dedicated privacy address. Include your registered email and account ID so we can locate your data promptly and respond accurately within 72 hours.

Live Chat Support

Start a live chat session directly from the lottowin website. Our agents can log your privacy request in real time and escalate it to the data team without any delay on your part.

Help Centre Ticket

Submit a formal ticket through our Help Centre portal. This creates a tracked reference number so you can follow the status of your data access or deletion request at every step.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our approach to data handling is built on four concrete practices: minimal collection, secure storage, defined retention periods and clear deletion procedures.

Encrypted Data Storage

All account and transaction data is stored using AES-256 encryption at rest. Backups are held in isolated environments with access restricted to authorised personnel only, reducing exposure risk significantly.

Cookie Policy

We use first-party session cookies to keep you logged in and functional cookies to remember your language preference. You can adjust cookie settings in your browser at any time without losing your account access.

Account Security

Two-step verification is available on your account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an automatic alert sent to your registered mobile number.

Data Retention Periods

We hold your account data for as long as your account remains active and for a defined period thereafter as required by law. Once that period ends, data is securely purged from all production and backup systems.

Your Right to Access

You can request a full export of the personal data we hold on you at any time. We will prepare and deliver this in a machine-readable format within the timeframe required by applicable data protection law.

Deletion Requests

Submit a deletion request via email or live chat and we will remove your personal data from active systems. Some data may be retained for a limited period where legal obligations in your jurisdiction require it.

Common Questions About Your Data at lottowin

We have gathered the questions we hear most often about how your data is handled. If you do not find what you are looking for here, our privacy support team is available via live chat or email and can address your specific situation directly.

We collect your name, email address, mobile number and, where identity verification is required by law, a copy of your ID document. We also log device and IP data to secure your session against unauthorised access.

No. When you deposit or withdraw via UPI, Paytm or PhonePe, we record only the transaction reference ID for wallet reconciliation. Full payment credentials are processed through the payment provider's own secure infrastructure and never stored on our servers.

Yes. Send a subject access request to our privacy email or raise a Help Centre ticket. We will compile and deliver your data in a readable format within the period specified by applicable data protection law in your jurisdiction.

Contact our privacy team by email or live chat with a clear deletion request and your account ID. We will remove data from active systems promptly, retaining only what local law requires us to keep for a defined period.

We do not sell or rent your data. We share it only with service providers who help us operate your account — such as payment processors and identity verification partners — and only under strict data processing agreements that limit how they may use it.

We retain data for a period determined by the legal obligations applicable in your jurisdiction. Once that mandatory retention window closes, your data is permanently and securely deleted from all production and backup environments.

Contact us immediately via live chat so our security team can review your account activity. We recommend also enabling two-step verification and updating your password straight away to prevent further unauthorised access.

How lottowin Handles Your Personal Data

Reach Us About Your Privacy

Email Privacy Team

Live Chat Support

Help Centre Ticket

How We Protect and Manage Your Information

Encrypted Data Storage

Cookie Policy

Account Security

Data Retention Periods

Your Right to Access

Deletion Requests

Common Questions About Your Data at lottowin

01 What personal data does lottowin collect when I open an account?

02 Does lottowin store my UPI or Paytm payment details?

03 Can I request a copy of all the data lottowin holds about me?

04 How do I ask lottowin to delete my personal data?

05 Does lottowin share my data with third parties?

06 How long does lottowin keep my account data after I close my account?

07 What should I do if I think my account data has been accessed without my permission?

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